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MLJ2
April 6, 2022
Question

I entered my square deposit as a split to show my credit card fees. Why aren't the fees showing up in the expense list.

  • April 6, 2022
  • 4 replies
  • 0 views
Original commenter did not share additional details

4 replies

GebelAlainaM
April 6, 2022

Good day, @MLJ2. I'm here to help you track the mapping of your square transactions.

One of the reason why your fees not showing up in the expense list is due to incorrect account mapping. You'll have to check the set up and make sure it is mapped correctly.

If you were unable to categorize the Square transactions to the relevant accounts while adding them from the Banking window, you can remove them from the register by going to the Categorized tab. This will return the items to the For Review tab, where you can choose the appropriate account/category.

Here' how:

  1. Go to Banking and then choose the Categorized tab.
  2. Find the transactions in question.
  3. Select the Undo button and then hit Continue.

If you're using the Sync with Square app to import sales into QuickBooks Online, you can check the mapping of the downloaded transactions. By going to the app's settings, you can check the setup and make sure the transactions sync properly.

Here's how:
 

  1. Select Apps on the left navigation bar.
  2. Find Sync with Square.
  3. Select Settings.

You can also refer to this article for more details: Sync with Square - Default Accounts and Names

After you check the set up and it's all good and the issues still persist, you can contact our support team. They have the ability to pull up  your account and help you settle the charged.

Here's how:
 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help.
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.

I've also added these articles for you future reference:
 

Feel free to post a reply if you need any further assistance on how to manage you bank transactions. I'll be around. Take care!

VanDavis
April 6, 2022

@MLJ2, the real reason is a bank deposit is a cash in transaction that's why it won't apear in the expenses section even if you categorize their split or the entire transaction as an expense.

 

Splitting a deposit to account the square fee is also not right since it will be posted as a contra-expense (an expense with a negative amount) since the transaction itself is a money in.

 

@GebelAlainaM take note and learn from the info above. Can you provide the proper way to record the square fee?

MJoy_D
MJoy_D
April 6, 2022

Thank you for sharing with us additional information about bank deposits, @VanDavis.

 

I can provide you with some information about recording a square fee in QuickBooks Online (QBO).

 

When recording the bank deposit, you can go to the Add funds to this deposit section, select the customer's name, expense account used in tracking fees, and then enter a negative amount for the square fee under the Amount field. 

 

Let me guide you through the steps:

 

  1. On your Bank Deposit page, choose the payment you want to deposit in the Select the payments included in this deposit section.
  2. In the Add funds to this deposit section, select the expense account for the fees in the Account drop-down.
  3. Enter the negative amount in the Amount field.
  4. Click Save and close.

  

See this article for more information about putting transactions into your Undeposited Funds account and using the bank deposit feature: Record and make Bank Deposits in QuickBooks Online. 

 

Then, check out the following article to know the answers to common questions about the Connect to Square app: Connect your Square account to QuickBooks Online.

 

Once you're done, you can generate a  Deposit Detail report to review your past bank deposits. Check this article for more information about running and customizing reports in QBO: Customize reports in QuickBooks Online. 

 

I'm always here if you still have questions about your square transactions. Just leave a reply below. Have a great day!

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