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L
lpickup45-gmail-
December 7, 2022
Question

I get an alert that some QuickBooks Payments deposits weren't automatically recorded, but I cannot resolve this issue. How can I get rid of this alert?

  • December 7, 2022
  • 1 reply
  • 0 views
I followed the instructions in the related answer (https://quickbooks.intuit.com/learn-support/en-us/help-article/process-credit-card-payments/receive-alert-quickbooks-payments-deposits/L6fM0NWR3_US_en_US) and sure enough, I did find 3 payments that had not been matched to deposits.  I followed the instructions and was able to create (match) the deposits to the 3 un-recorded QuickBooks payments.  So I thought the alert would go away.  But it still persists.  When I go to the Add Funds to Deposit page, the entire QuickBooks payments section is gone (i.e. I have added all QuickBooks payments to deposits).  Is this a glitch, or is there something else I need to do?

1 reply

G
GebelAlainaM
December 7, 2022

Thanks for raising your concern here in the Community, lpickup45. I'd gladly share some details to help you resolve your matter.

 

I appreciate your effort in following the possible troubleshooting steps to fix the alert message you're getting. 

 

Since you still get the same concern after doing so, I recommend contacting our payments support staff to help you eliminate that error. They are equipped with the necessary tools to check on your account setup securely and will assist you throughout the resolution process.

 

Please refer to this article for more details on how to get help with the Payments support team: Contact Payments Support Team.

 

I've also added this article for your guide in categorizing your future transactions: Categorize and match online bank transactions in QuickBooks Online.

 

Please comment below if you need further help managing your deposits in QuickBooks. I'll be glad to lend a hand. Take care!

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