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July 17, 2021
Question

I got paid for a job but funds never showed in my account and it’s been more than 7 days where is my money?

  • July 17, 2021
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1 reply

July 17, 2021

Thank you for reaching the Community, usernunezlandscape1.


If you're new to QuickBooks Payments, payments will take a bit longer during your first month.

 

It normally takes 5 days for the first 1 to 4 weeks while we set up your account. You should also receive an email from Intuit if there's ever an issue. 

 

Also, some banks hold onto funds after we deposit them. At this point, you'll need to work with your bank if they require additional steps. If you already reached out to your bank but you still need help, you can follow the steps below to contact our Payments support team in QuickBooks Online.

 

Here's how:

 

  1. Log in to your QuickBooks Online company.
  2. Go to Help (?) at the top right.
  3. Choose the Search tab.
  4. Click on Contact Us.
  5. Enter a keyword for your issue, then select Let's talk.
  6. After that, choose a way to connect.

 

You can also contact our support team through this link in case you're having trouble accessing your QuickBooks Online account: Contact Payments.

 

I've included this article for commonly asked questions about payments.

 

Click the reply button below for follow-up questions about payments. I'll keep an eye on your response. Have an awesome weekend.