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Aug 23, 2022 11:24 PM UTC
Question

I had a refund on my debit card come back as an expense instead of a deposit when downloaded from my bank into QB. How do i fix it? It is correct in my bank account.

It was a partial refund on a purchase at a store.

1 reply

Aug 24, 2022 12:10 AM UTC

Hello, avpropertyservic. 

 

QuickBooks Online (QBO) automatically assigns the unidentified amounts received when downloading transactions. You can still assign it to the appropriate account by updating its category. Let me guide you on how: 

 

QuickBooks Online (QBO) automatically assigns the unidentified amounts received when downloading transactions. You can still assign it to the appropriate account by updating its category. Let me guide you on how: 

 

  1. Go to the Reports menu, then pull up the Transaction list report. 
  2. Locate and then select the refund transaction to view its details.
  3. In the Category/Account field, choose the appropriate account.
  4. Click Save and close. 

  

In case you'd want to customize further your report, check out this link for guidance: Customize reports in QuickBooks Online.

 

Additionally, you can use this article for more detailed insights about Recording a customer refund in QuickBooks Online. 

 

Stay in touch if you have any other concerns or questions. I’ll jump right back in to answer them for you. Have a great day.