Question

I have 10 employee credit cards. Today every transaction for each card downloaded to every card. Anyone else having this issue?

Forum|Forum|2 years ago
December 13, 2023
11 replies
0 views

So instead of the 8-10 transactions that should download to an individual card, I have the same 68 transactions on every card.

QuickBooks Online

S

SashaMC

Good morning GDS2,

Thank you for reaching out to the Community! Could you tell me the name of the bank you are using? That way, I would be able to see if an investigation has been started or if a possible temporary workaround is available. In the meantime, I am adding this article about setting up a bank or credit card account with multiple subaccounts to connect to your bank easily and reconcile downloaded transactions in QuickBooks Online.

About bank or credit card subaccount setup

I will be looking forward to your response! See you in a few.

G

GDS2Author

Thanks for offering to help. It's Chase Card Services. I've used this feature for several years (like since it was available) and never had an issue. I disabled all the accounts and then linked again. Same result. It also disregarded the date I put for starting transactions (Dec 13) and basically downloaded transactions from the past few weeks. I logged onto my Chase account, and it all looks fine. The transactions only show up on the correct individual cards. So the problem is only with the link/download data. My email is [email address removed] if you want to communicate with me.

C

cpriest10

Same issue Chase Bank Credit Cards.

We have 17 employee cards. Have anywhere from 40-500 charges in the "for review" tab on each card. Charges from all cards on each card. I had every single one cleared yesterday and now have approx. 5,000 charges to review that were previously accepted. I talked to Quickbooks support this morning and was told they are aware of the issue, and said they are working with Chase Bank to resolve it. However, no timeline to fix and I was told I will have to manually exclude all of the transactions as it is unlikely once they fix it that these transactions will go away in for review once they appear.

G

GDS2Author

Hi Cpriest10,

Thanks for the validation that it's not just me, Sorry to hear the bad news---so unpleasant to wakeup to this situation. I think I will just wait a few days and see what happens......

I am also seeing transactions that were previously cleared-----so weird and quite frustrating.

QBO should have posted about this as soon as they identified the problem.

S

SashaMC

Thanks for responding and sharing the bank you used, GDS2. As cpriest10 mentioned, an investigation has started for this, and the temporary solution would be to manually exclude the transactions, which I know can be tedious. I urge you to call us in to be added to the list of affected users too so that you will be notified of the resolution as soon as possible. I would also appreciate your patience as well as our backend team work on the case!

T

twSPE

Same issue here, same bank, same massive list of transactions. It looks like Chase may have changed the way it sends transactions to QBO and it caused chaos. We now have over 650 unmatched transactions across all of the employee cards.

K

Kurt_M

We see the importance of this matter, @twSPE. We'll point you in the right direction to ensure you receive information about how to fix this banking issue.

Before anything else, know there's an ongoing investigation about Chase Bank pulling transactions from other credit card accounts and importing them to the wrong account. Our Engineers are aware of this and are currently working on a fix. That said, we recommend contacting our Customer Care Team so they can get your details and add you to the list of affected users. These are the steps:

Sign in to your QuickBooks Online company.
Select Help (?).
Select either tab to get started:

Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.

You can check this page for more details: QuickBooks Online Support.

Also, we recommend visiting these handy articles to help you manage bank transaction, and reconcile an account inside QBO:

@twSPE, please don't hesitate to let us know how it goes. The Community space is always ready to provide further assistance if needed. Stay safe.

G

GDS2Author

Hi Kurt, your post is a sub-par solution for communicating on this issue. I believe that Intuit knows the companies that are linked to Chase Ink Visa cards and you can post or email us directly. We have been quite vocal about the scope of the problem and the impact with managing year end financials.

N

noblebeast

Same here, also Chase cards. Five cards and nearly 250 transactions this morning.

D

DIETRYING

Happened to me! Please help

O

odcteam

Same here and Chase Bank - over 1,200 transactions downloaded overnight. We are in chat with QBO Support right now. Thank goodness we monitor all our clients' accounts every morning. Hopeful that QBO techs can "undo" whatever button was pushed last night to cause this!

A

alexmazocean

Yes this is impacting our company - we have 23 Chase Ink Visa cards on our account each linked to a Credit Card account in QBO.

We clear our downloaded transactions daily has we have service technicians purchasing misc. items for customer projects, and we have to deal with these to ensure customer invoices are updated daily.

I have some cards now with 100 + downloaded transcations!

Once card now has 450 downloaded transactionsfor - this card only had 3 "Real" transactions total in 2023.

EPIC PROBLEM!!

S

SashaMC

Good Morning, everyone!

Thank you for your time. I do have an update from the Investigation Team. Investigation-96737 has now been resolved. Here are the steps to solve the issue:

You must manually correct the existing incorrect transactions within QuickBooks Online, as that cannot be resolved from our end.
Click Transactions > Banking.
You'll see the New Transactions tab. Click the checkboxes to the left of the date for the transactions you want to exclude.
Once done, click the Batch Actions drop-down arrow and select Exclude Selected.
The transactions move to the Excluded tab.

Thank you, everyone, and I hope this corrected the problem! Let me know how it goes below.

N

nanalo5

We are also experiencing this issue with Chase Bank & QBO as of 12/13/23 for our two companies & we do not consider it resolved. I've excluded all of the credit card transactions for one company, taking basically two full days, as instructed. However, they did not come off the P & L. How do you recommend all of these transaction duplicates be removed from P & L?

J

JanbonN

Welcome to the Community space, @nanalo5. I appreciate your patience in following the steps instructed by my colleague.

After checking on my end, I found that the investigation has already been marked as resolved. However, since you are still experiencing the same issue, I recommend contacting our customer support team for further research. They have the tools to access your account safely and provide you with further instructions to resolve the issue.

To reach them, you can follow the steps below:

Log in to your QuickBooks Online Company.
Click on the Help button at the top of the page.
Choose the Search tab, then click Contact us.
Type in your concern, and click Continue.
Under Callback, click Have us call you button. This will route you to enter your details.
After that, select Get a call.
You will now be added to the queue and wait for us to call you.

Alternatively, you can check this article containing their support hours and a phone number: QuickBooks Online Support.

Additionally, here's a helpful article on managing your bank feeds in the program: Categorize online bank transactions in QuickBooks Online.

Please let me know if you have any additional questions or concerns about your bank transactions. I'm here to assist you. Have a wonderful day!

W

wordlady6070

Yes!!! It's making me NUTS!!! I've been on the phone for hours with someone who moves very slowly and hardly speaks English. I was promised a return call from a Supervisor 4 hours ago. Does anyone have a fix?

H

HeidiMarcotte

i have the same issue...any word on a fix? are you deleting the dups?

J

JuliaMikkaelaQ

Hi there, Heidi.

Let me share some information about this matter to help you get back to business.

Upon checking, the investigation about duplicated transactions has already been resolved. We might not be able to delete the duplicate transactions from our end. However, what you can do is manually correct the existing incorrect or duplicated transactions within QuickBooks Online.

Here's how:

Click Transactions, then select Bank Transactions.
In the For Review tab, click the checkboxes to the left of the date for the transactions you want to exclude.
Once done, click Exclude to move these transactions to the Excluded tab.

Furthermore, once done excluding the duplicated transactions, you can view these helpful articles to manage the correct bank transactions in QuickBooks Online to make your account accurate and balanced:

You're always welcome to reach us if you need further assistance in managing your bank transactions in QuickBooks. Our team is ready to provide assistance and help you solve your every concern. Have a nice day!

K

kevinh

I do not believe that this issue has been resolved as you stated. As of today, additional duplicate Chase credit card transactions have incorrectly downloaded. Can you please provide an update on the fix. Thank you.

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