I have 2 deposits needing to be matched up in my bank transactions. 1 shows 25 possible matches; the other shows 23. The 2 missing are customer payments. Why?

It's great to have you in the Community forum, Marcus. I'd be delighted to provide information regarding matching deposits to your customer payments in your QuickBooks Online (QBO) account.

One likely reason why you have a different number of possible matches for your 2 deposits is that their amounts are slightly different from one another. You'll also want to review the dates and filter options in the Find other matches window.

Moreover, you can check out this resource that provides more advice in matching transactions: 

• Tips for working in QuickBooks Online’s bank feeds: Matching transactions - Firm of the Future
• Match online bank transactions in QuickBooks Online

Nonetheless, I encourage you to return to this thread and share some screenshots or additional details about your deposit amounts and customer payments if the issue persists. This way, we can give the appropriate resolution to your specific concern. Please don't forget to hide the important details from your screenshots.

I'm still around whenever you need further clarification about managing bank transactions in QBO. Just click the Reply button to add your comment so I can further assist you. Stay safe!