I have a deposit on hold. I just want to void it and for the money to go back to it's original account. Please help

Let me share some information on why the deposits are on hold, simon44. 

When something unexpected occurs in your transaction(s), a hold may be placed on the funds. Here are some common reasons for holds:

• When your payment processing exceeds the established maximum dollar amount expected on your account. 
• When a transaction is processed after several authorization attempts and failures.
• When certain transactions require verification of your business type to ensure it is compliant with the Intuit Acceptable Use Policy.
• When our systems identify processing patterns that pose a risk to any of the parties involved: You, your customer, or to Intuit. 

On the other hand, we are unable to deposit any money from funds on hold until we complete our review. The review is typically completed within 2 business days once all of the requested information has been provided. Then, Intuit will attempt to contact you via the phone number you have provided on your merchant account. You will then receive an email with detailed instructions on what additional information is needed to complete our review. To learn more about this one, see the Understanding Payment Holds article.

If there's a need for you to void it, I'd suggest contacting our QuickBooks Payments Support Team. They'll be able to further assist with determining the details of why it is still on hold and help you void the deposit. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

To get more details in handling deposits on hold in QuickBooks Online, please check out these articles:

• Held Funds for QuickBooks Online.
• Deposits FAQ.

I'd like to know how you get after contacting our support, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Take care always.