I have a payment that is not on the reconciliation register to close but it is the correct exact amount. Why?

Thanks for joining us here, meg_abbott.

Most of the time, transactions that does not show up in the reconciliation page are either posted in a different bank account or are already reconciled.

I'd be glad to share the steps to help you check and make sure you'll be able to check off the payment. 

First, make sure the payment account is posted in the correct bank. Here's how:

1. Open the payment from the Expenses menu.
2. Go to the Bank/Credit account section and make sure it has the right account. If not, click the drop-down list and select the right one.
3. Click Save and close.

Second, make sure the transaction is not yet tagged as reconciled. Follow these steps on how to do it:

1. Open the register of the account that you're trying to reconcile.
2. Proceed to the Reconciliation and Banking status column, the one with a checkmark in the header section.
3. Check if you can see an R status. R stands for reconciled, and therefore will no longer show up in the reconciliation page.
4. If the transaction was tagged incorrectly, keep clicking on the R status until it becomes C or blank. C means cleared and is automatically checked off. 

Aside from that, you also need to make sure that the reconciliation date includes the payment date. Just click the Funnel or Filter icon and change the date accordingly. 

Check out these following articles for additional guidance on this matter:

• Learn the Reconcile Workflow in QuickBooks
• Fix Issues at the End of a Reconciliation in QuickBooks Online

Additional references when working with your banking transactions are also shared her in case you might need them:

• Unmatch Downloaded Bank Transactions or Move Them to Another Account
• Undo or Remove Transactions From Reconciliations in QuickBooks Online

Don't hesitate to let me know if that helps you see and select the payment. You can also ask follow-up questions if you need anything else.