I have a payment that’s currently on hold and another delayed due to a chargeback. However, I haven’t received any correspondence regarding next steps for the chargeback.

Good to see you here, @Mysticelitedf.

Let me give you my insights as to why you haven't received any correspondence regarding the process for your chargeback in QuickBooks Online (QBO). 

Occasionally, a retrieval request may come before a chargeback. It's a request for information about the sale records from the bank that issued the card. One common reason for this is that the cardholder doesn't acknowledge the charge. 

When instances like this happen, you will be notified via email. It contains clear instructions on what you should do if you get a chargeback notice or a retrieval request. Please note that the steps will be sent to the email address of the person who set up the QuickBooks Payments. If you haven't received any, I suggest contacting our Payments support team.

I'm also adding these articles you can refer to about chargebacks in QBO. They contain answers to frequently asked questions that will help you in managing chargebacks:

• Handle chargebacks and retrieval requests for QuickBooks Payments.
• How to handle credit card chargebacks: A guide for small businesses.

Stay in touch with us if you need further guidance with handling chargebacks. We're always here to back you up. Take care!