I have a pending (fraudulent) transaction ongoing for 3 months now. QB assistants keep telling me to wait, and I cannot dispute as long as it is pending. Now what?

This isn't the experience we want for your transaction, @windowcleansllc. To expedite the process, let’s connect you with our support team to resolve this matter promptly.

I recommend contacting our QuickBooks Payments Support team to follow up on your case. Our experts can review your account and explain why the transaction has been pending for three months. They can also provide guidance on how to resolve the situation. I'll write down the steps to get you going:

1. Hover to the Help menu and press the Search tab.
2. Click Contact Us.
3. Choose a specific topic or Ask about something else. Type in a short description in the box provided.
4. Select Continue, then pick the Chat or Callback option.

For support availability, please see this page: Contact Payments Support.

I've added this article for more information about the deposit time and commonly asked payment questions: 

• Find out when QuickBooks Payments deposits customer payments.
• QuickBooks Payments Deposits FAQ.

Furthermore, you can refer to this article on managing your Payments account in the Merchant Service Center, which includes updating your business and contact info: Access and manage your QuickBooks Payments account.

Keep me posted and let me know if you have further questions about fraudulent transactions in QuickBooks. We, in the Community, are here to cater to your needs. Take care.