I have a transaction in my account that withdrew a payment that was made through QuickBooks. The card holder has not seen a refund and I have not seen it return to accoun

Hi there, @logansteinbreche.

Let me share with you about the refund settlement date in QuickBooks Online. 

A refunded transaction goes through the typical settlement process. As soon as the refund settles, the funds are sent back to the customer's bank account. Settlement happens when the batch closes at 3:00 PM PT (7 days a week). All the payments you process after 3:00 PM PT will count for the next day's settlement.

Also, the customer's bank may take a couple of days to deposit the funds, I'd recommend waiting for a couple of days. For more detail, check out this article: Understand fees for refunds or void transactions.

Additionally, you can always check the refund status by logging in to your QuickBooks Payments account. Let me guide you how: 

1. In your account, click Activity & Report drop-down. 
2. Choose Transactions, then choose the exact date. 
3. Review the Status and Batch column. 

Feel free to visit these articles below for your future reference. These links contain a lot of information about handling your refund transactions, fees, and other related matters. 

• Void or refund transactions in QuickBooks Payments
• QuickBooks Payments FAQ

You can always visit me here if you have any other questions about refunding customers. I'll make sure you're all set. Take care.