I have an old balance in my account and would like it refunded directly to me. How do I go about that?

Hello, @smitjh.

Thank you for posting here in the Community. Since this is a public forum, we're unable to check any updates regarding the refund without asking for sensitive information.

If you're looking to get a refund for your business, I suggest reaching out to the institution or company that's holding your funds and requesting a refund through a check. That should be the most straightforward way to get your money back.

However, if you are seeking a refund related to QBO, I suggest reaching out to our support team. They will be best equipped to assist you with your request. It's a feature designed to be an easier way for customers to contact support in a more secure environment.

They have the tool to check your account and provide updates regarding the refunds. Your concern can be escalated by the support if necessary.

Here's how:

1. Click the Help menu and select Contact Us.
2. Provide a short description or tell us specifically how we can help you, then click Let's talk.
3. Click Get a callback.
4. You also have the option to click Message an agent if you want a chat agent instead.

Additionally, here are some helpful references that you can check out about our terms of service, as well as the support hours for QuickBooks Online:

• Terms of Service for QuickBooks Online
• Support hours and types

Please let me know if there is anything else I can do to help by clicking the Reply button below. Have a great day ahead.