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July 28, 2022
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I have an unrecognized entry, how to delete it?

  • July 28, 2022
  • 1 reply
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Unrecognized Entry
Best answer by jamespaul

Hi Candice, sure I can. My accountant tells me that to fix the entry, it needs to be in the ledger list and it doesn't appear there.


Hello, userjuan-pacio.

 

Thanks for the screenshot! I'll take it from here and help you correct the entry, and ensure you'll be able to reconcile your credit account. 

 

I replicated the issue in my end, and it appears that the problem stems from an opening balance entry. This can be found in the credit card account's register or in the opening balance equity account. 

 

Since you mentioned that the entry doesn't appear in the ledger's list, the view may be filtered. So in this case, go to the credit card's register and the equity account to find the entry. Here's how to do it: 

 

  1. Go to Accounting, then select Chart of Accounts.
  2. Find the credit card account, then click View register.
  3. Click the filter icon (see screenshot).
  4. Set the filter parameters.
  5. Click Apply.

 

You'll want to find the Opening Balance entry (see screenshot below to see what it looks like) or simply look for the amount of $141 according to your filters. After locating it, select the entry then click Delete.

 

 

Do this for the Opening Balance Equity account. Simply go back to the Chart of Accounts page, then look for Opening balance equity. Click View register, then locate and delete the entry. 

 

However, I would still want to double-check your credit card statement before deleting it from your account. The entry may be related to a transaction that is not yet cleared from your statement.

 

Check with your bank to see if such transaction is still on the process of being cleared or if it appears on the next statement. 

 

Then, record the transaction in QuickBooks to reconcile your account. 

 

After fixing the issue, continue with the reconciliation process normally. 

 

Need to verify your financial data after reconciliation and see where your business currently stands? We can run reports to achieve this. If you need help utilizing the reports, we can check this article: Run reports in QuickBooks Online

 

You're more than welcome to visit here again if you have more questions about the reconciliation process. Need help recording other entries for the next accounting period? Or would you like some assistance in running reports? Let me know and I'll gladly help you out. 

1 reply

July 28, 2022

It's good to see you here in the Community, @userjuan-pacio.

 

I'd love to help you with your concern about deleting an unrecognized entry. But can you please provide more information about it? Are you referring to the uncategorized income, asset, or expense? Also, which part in QuickBooks did you see it? Any additional details would help us provide the best resolution on this matter.

 

Please know you can continue to reach me here with your additional questions. I'll be standing by for your response.

July 28, 2022

Hi Mark, thank you for your help. The entry is an opening balance in a credit card. I see it in the CC balance. The card can't have an opening balance, because it's a new card, so the opening/initial balance is zero. Even the CC statement doesn't show a balance. The weird thing is that I can't see the balance in the ledger to fix it.

Candice C
July 28, 2022

Good afternoon, @userjuan-pacio

 

Thanks for reaching back out on this thread about an unrecognized entry. 

 

To be sure, can you provide us with screenshots of where your see this entry in your QuickBooks? 

 

This will help us determine the best way to delete this entry. I'll be waiting for your response!