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December 15, 2021
Question

I have been disconnected from my primary bank account since November 13th. Is there anything I can do to accelerate the process of getting this relinked? No help from QB

  • December 15, 2021
  • 1 reply
  • 0 views
Quickbooks online are stating this is INV (investigation), but without any other details of when this will resume. How do I escalate the issue to resume business ops. I am seriously considering other options like Oracle or ADP.

1 reply

December 15, 2021

Hi there, @mark-cupryk

 

Please know that this isn't the type of service we want you to experience. Allow me to step in  and provide information about this concern.

 

Can you tell us the name of the bank that's connected in QuickBooks? I just want to make sure if there's an open investigation about it and provide you the right information. 

 

Since you're still not able to relink your bank account I suggest reaching out to our Customer Support. They can get into your account and further check why you're still having this issue.

 

Here's how to reach them:

  1. Go to the Help icon to connect to a live support agent. 
  2. Click on the Contact Us button and provide some details about this concern.
  3. After adding some insight, click on the Let's talk button. 
  4. Lastly, select the Get a callback button to arrange a call from them.

 

See this article for detailed guidance: Contact the QuickBooks Online Customer Support team

 

In the meantime you can check this article for more information about the importing transactions with its file format: Manually upload transactions into QuickBooks Online.

 

Additionally, you can always browse our Banking articles. This way, you'll find some tips and related references for your future tasks.

 

Please know that I'm just a post away if you have any other questions while working in QuickBooks. I'll be delighted to be your guide once more. Have a great day ahead.