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akecom
June 21, 2022
Question

I have been waiting for my deposit of close to 85k from an ACH e-check to clear for 3 weeks now and customer support continues to give me the run-around

  • June 21, 2022
  • 1 reply
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It has been about 3 weeks since I processed a transaction via Quickbooks Payments by using their online ACH E-check option. The transaction is close to 85k and I have sent in over 9 documents that includes contracts signed, company info, and every other thing possible for Quickbooks to release my payment to me. I have called in about 7 times now and every single time I call in, the customer service agent says that they have escalated the case to the higher supervisor and I will hear back from them in 2 business days and I have yet to hear back from anybody. I am on the verge of hiring a lawyer and complaining to the FTC. This needs to be handled ASAP Quickbooks. I have vendors to pay.

1 reply

MariaSoledadG
MariaSoledadG
June 22, 2022

Let me share with you some information about deposit that haven't cleared, akecom.

 

Deposit Speed depends on the product you're using and the payment type. Once you deposit your funds, it would show as Funded in the Status column if it's a successful. Also, we deposit within 5 business days for your first set of payments while we are still in the process of setting up your account. If this isn't the first time and it's taking so long, don't worry, this has already been handled by a supervisor. You'll be notified once there's an update.

 

Furthermore, once transactions are downloaded, QuickBooks tries to look for a match with what you've entered in QuickBooks. To know more on how to categorize transactions, I've added this article for  your guide: Categorize and Match Online Bank Transactions In QuickBooks Online.

 

You can always drop a comment below if you have any other concerns with your deposits. Remember, the Community is always here to help you.

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