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April 13, 2024
Question

I have funds in review to be deposited into QB checking. It states to check my email for further information, but I haven't received anything. How do I get this resolved?

  • April 13, 2024
  • 1 reply
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1 reply

April 13, 2024

We appreciate you joining us in the Community, Nathan.

 

I'm pleased to share information to help you resolve funds on hold in QuickBooks Online.

 

There are instances in which funds are under review to ensure security for those involved in the transaction. When this happens, you'll receive an email that contains the specific steps to resolve this matter.

 

If you cannot locate the email within your Inbox, you can also check your spam/junk folder. Once found, please follow the instructions carefully and provide any necessary information so we can start reviewing the transaction. You can note that we can complete this process within two (2) business days.

 

However, I recommend contacting our payments support team if you haven't received an email yet. They have all the resources to thoroughly assist you in releasing your funds.

 

Moreover, you might want to scan this resource to understand the deposit speed for customer payments depending on your product: Find out when QuickBooks Payments deposits customer payments.

 

Click the Reply button if you have additional questions when dealing with funds on hold or other related concerns in QuickBooks Online. We'll be around to help.