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M
modernandmadebou
September 4, 2021
Question

I have linked my business bank account to Quickbooks, but I am not receiving any money from my sales?

  • September 4, 2021
  • 2 replies
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2 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
September 4, 2021

How did your customer pay your invoice? Directly to your bank account or thru a payment processor (e.g QB Payment) ?

M
modernandmadebouAuthor
September 4, 2021

We are actually fairly new at all of this, but we started an online boutique using Bigcommerce and for the payments we are using quickbooks and Braintree. but neither one of these is forwarding any payments to our direct business account. Quickbooks is linked to our business bank and is accounting all the spending from my business account but is not showing any of the income from the sales. All sales are from customers paying online with there credit cards. Another issue is I receive emails from bigcommerce and quickbooks saying they couldn't link together and when I check the issue it says that quickbooks count link the items from bigcommerce so it wont show anything... I am very frustrated and confused because I cannot seem to find a solution..

MichelleBh
MichelleBh
September 4, 2021

I'll be around to help you through this, @modernandmadebou.

 

Here are some troubleshooting steps so you can see the sales transactions in your QuickBooks Online (QBO). 

 

If you're using QuickBooks Payments, the turnaround time depends on your deposit speed and type of payments. If you're using standard deposits, this will process every day except for Sundays, Thanksgiving Day, and Christmas Day. For instant deposits, this process is every day of the year with no exceptions. 

 

View the screenshot of the payment deposit schedule below: .

 

Additionally, you can always verify the status of payments processed in your Merchant account. Let me show you how. 

 

  1. Sign in to the Merchant Service Center.
  2. Choose Activities & Reports, then select Deposits.

     

       3. Pick the specific date in the Date field. 

       4. Click Search and review the status.

  • Withheld or Batch Deposit Returned- check your email to see the steps to fix the issue. 
  • Funded- Successfully deposits the amount, and your money is on its way.

 

For more details, visit this article: Find out when QuickBooks Payments deposits customer payments.

 

However, if this is a regular banking sale, QBO automatically downloads new transactions each night. To refresh and get the latest data, follow the steps below: 

  1. Go to the Banking tab on the left side. 
  2. Click the Update button. 
  3. Review the sales transactions in the For Review section.

 

If the issue continues, I'd recommend manually downloading the data. This way, you can categorize and reconcile the account regularly. 

 

Here's how:

  1. Sign in to your bank website and follow the instructions to download your transactions as a comma-separated value (CSV) file.
  2. Go to the Banking tab on the left side.
  3. Click the Link account drop-down and choose Upload from file.
  4. Tap Browse and pick the data.    

       

       5. Review all the fields, then tap Next.

       6. Click Let's go to complete the process.

 

For more information, check out this article: Manually upload transactions in QuickBooks.

 

I've added some great articles on how to deal with banking and download issues. Also, to get an answer in QuickBooks Payments, frequently asked questions.

 

 

I'd be pleased to listen and help if you have other problems with your account. Just leave a message below. Keep safe always. 

M
modernandmadebouAuthor
September 4, 2021

I have tried all of this before and tried it again, just in case I missed somthing, but Quickbooks says there is no transactions. My Business account is linked to the quickbooks account but it only shows and accounts my spending but it shows there is no sales... My bigcommerce account shows revenue and we have been making sales but cant seem to find where the money is going. I tried using my Personal credit card and made a purchase from myself online and the money is taken from my account but we cant find where its going to..

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