I have no transactions for the past 3 weeks. It won't let me refresh my bank account. What should I do?

I'm here to assist you with the missing bank transactions in QuickBooks Self-Employed (QBSE), bjca721339.

Before we start, I just want to clarify the name of the bank account that is no longer updating bank transactions. Did you encounter any error messages? What issues did you face when you were unable to refresh your bank account? Any additional information would be greatly appreciated.

In the meantime, I recommend trying your browser's incognito mode to check if there's a webpage issue preventing you from refreshing your bank account. To open a private browser, you can use the following keyboard shortcuts:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift +N

Afterward, access your account again and manually refresh your bank account by following these steps:

1. Click the Gear icon at the upper right corner.
2. Choose Bank Accounts.
3. Click on Refresh All button.

After completing these steps, please repeat the same process at least three times and once more in the next 24 hours to allow the bank to re-establish its connection.

However, if there are still missing transactions after performing the above steps, I recommend reaching out to our Customer Care support for further investigation into your account to identify the cause of the issue.

To contact them, here's how:

1. Go to Help.
2. Select Contact Us.
3. Enter “talk to a human”, then select Continue.
4. Select Have us call you, or Chat with us to get in touch with our support team.

You can also check out this link for more information on contacting them: Contact QuickBooks Self-Employed Support. Ensure to review their support hours to know when agents are available.

Please feel free to reach back out, if there’s anything else you need help with in managing your bank transactions. I’d be glad to help out, bjca721339.