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justin78
February 13, 2022
Question

I have Paypal set up in my bank feeds in QBO. It has worked fine for about a year. 4 days ago it stopped bringing over transactions. I have made no changes. Why?

  • February 13, 2022
  • 2 replies
  • 0 views
The Paypal feed has always been weird - when you go to edit it everything shows "unknown" - but that's how it has always been and it's always worked until now.

    2 replies

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    Giovann_G
    February 13, 2022

    Hello, justin78.

     

    I appreciate you checking in with us. I'd like to provide some information on online banking with Paypal.

     

    We've identified an issue with PayPal transactions not uploading in QuickBooks Online (QBO). Our Online Banking team is currently resolving this issue with your financial institution.

     

    While this is being investigated, I recommend reaching out to our QuickBooks Online Support so you can be added to the list of affected users. I'll show you how.

     

    1. Sign in to your QBO account and click on Help.
    2. Click on the Contact us link.
    3. Enter your concern and click on Let's talk.
    4. Choose either Start a chat or Get a callback.

     

    In the meantime, you can manually download transactions from the Paypal website and import them into QuickBooks Online. For more information, you can refer to the following resources below:

     

     

    You can now begin categorizing or matching bank transactions to straighten out your books once they have been downloaded. Following that, you can perform your usual bank reconciliation.

     

    Thank you for your patience while we work for a fix. If you need further assistance while managing your bank transactions, let me know. I'll be here to provide further assistance. 

    J
    justin78Author
    February 15, 2022

    I talked to QB support this morning. Very unhelpful. Didn't seem to understand what the problem is. Wanted to know if I have contacted Paypal about the problem. She then asks for my company ID, and mid sentence she cuts off. But the call stays connected another 2 minutes, and finally dropped.

     

    BTW, this is how it always goes with QB support. The service really is terrible. 

     

    The Paypal feed problem is also still not fixed 7 days later. Why is this not a priority for anyone at Intuit?

    G
    GebelAlainaM
    February 15, 2022

    That's not the experience I want you to have, @justin78. I can share some information that will help your issue.

    I'd suggest you contact to our technical team again so they can add you on the investigation. The initial contact appears to have been cut off.

    Here's how to contact QBO support team:
     

    1. Sign in to your QuickBooks Online company.
    2. Go to Help.
    3. Select Contact Us.
    4. Enter your concern, then select Let's talk.
    5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.
       

    For further information on the time schedule, see this article: QuickBooks Online Support.

    You can also refer to this article to get answers to frequently asked questions about Connect to PayPal app.

    Please check out this article to find helpful articles, video tutorials, and more in QuickBooks Online.

    Let me know if you need anything else or if you have any further clarification on your Paypal issue. I'll always be here for you. Take care!

    P
    paul224
    January 15, 2023

    This is becoming ridiculous, I have had this ongoing issue for 12 months now, sometimes it works for a few weeks then it stops. You contact QB and the person wont have a clue what you are talking about, will connect with you to try and resolve despite advising them that I have followed every step they will advise, including removing the link and trying again, use incognito modes, use different browser etc etc. 

    The advice that you can download a CSV file doesnt help as this will duplicate transactions, does not show merchant fees, does not separate individual transactions between credits and debits, you have to manually go into the CSV and make the adjustments yourself.

    Just a simple Google search will show this problem has been going on for years but still not resolved, I will no doubt receive a copy and past reply expressing concerns and asking me to contact help, **** goes right back to the start of this post****

      J
      JC 2010
      December 14, 2024

      QBOA Canada. In two of my client company files, after years of working fine, Paypal bank feed is pulling in reverse values. Expenses are coming in as Deposits, Sales are coming in as Expenses. This is about to become a nightmare when Dec 31 membership renewals landslide in.

      A
      Amanda-B
      December 16, 2024

      Hey there, JC 2010.

       

      Thanks for chiming in on this thread. I suggest reaching out to the support team outside of the Community so they can view your screen to better assist you. You can reach them by following these steps;

       

      Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback.

       

      If you have any other questions, feel free to reach back out. 

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