It's great to see a new face here in the Community, Let's work together and get this resolved.
If you're referring to customer payments not showing up in your bank account, have you changed you banking information from QuickBooks Online?
Let's go ahead and walk through the steps to edit those details. Here's how:
There are two main account settings:
Standard deposit: link a bank account for standard funding events (non-Instant Deposit) by adding your bank routing and account number.
Instant Deposit: link a debit card for Instant Deposit funding events. If you have a QuickBooks Cash account, that account’s debit card is already linked.
Update the Standard deposit account
Sign in to QuickBooks Online in a web browser.
Go to Settings and then select Account and settings.
Pick the Payments tab. In the Deposits section next to Standard Deposits, press Change bank.
Choose Add new bank account.
Enter the routing number and account number of the bank account you want to change to.
Tap Save when you're ready.
Review the bank account info and make sure it’s selected before completing your request.
Update the Instant Deposit account
Select Settings and then Account and settings.
Go to the Payments tab and then the Deposit accounts section.
Hit Change to edit your instant deposit info.
Note: If you switch from your personal debit card to your QuickBooks Cash debit card, click the 0% fee option.
When you're done, press Save and then Done.
Note: You can't keep multiple debit cards on file.