I have tried using mobile deposit and it is not accepting (giving a red exclamation mark) I spoke with an agent who I was ineligible but I have deposited other checks

Hello there.

As the issue persists despite verifying all the details of the check, I recommend reaching out to our support team once more. They have the necessary tools to review your account and ensure your checks are deposited correctly. I'd be glad to guide you through the steps to connect with them.

Here's how:

1. Log in to your QuickBooks Online account.
2. Click the Help (?) icon.
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

For more information, you can check out this article: Contact Payments Support.

Additionally, I'll be attaching these articles for future reference in recording mobile deposit mobile check deposits to deposit funds into QuickBooks Checking:

• Add a bank deposit in QuickBooks Online mobile
• Use mobile check deposit

Feel free to tag me in the comments if you have any more questions about managing your mobile check deposit. I'm here to assist you.