I imported all the customers information onto my Quickbook account from the previous business owner, but it included their balances. They need to zero?

Hi there, georgerandazzo8.

You can create a journal entry to write off the previous balance due. To start, you'll need to set up a clearing account or choose any account in your COA. This account is used to move money from one account to another account when you cannot move the balance directly. 

Here's how:

1. Sign in to your QuickBooks Online (QBO) account and navigate to the + New menu.
2. Click Journal entry (Take me there).
3. Choose the Account field and select Accounts Receivable from the dropdown list.
4. Input the amount under the Debit column, tab to the Name column, and choose a Customer Name from the dropdown list.
5. In the next line, choose the offset account and input the amount under the Credit column. 
6. Select Save and Close.

Upon sharing this, I still suggest consulting your accountant. They might have specific instructions on how to handle journal entries and credits. This is to ensure your records on the account are accurate.

In addition, here are some articles that you can read to help manage your sales transactions in QuickBooks Online:

• View sales transactions in QuickBooks Online
• Understand the difference between invoices, sales receipts, bills, and statements in QuickBooks Online

Let me know in your reply if you have any other concerns managing your customers and transactions. I'll be around to help you out. Keep safe!