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userothfbiz
March 13, 2025
Question

I invoiced a customer; they paid via instant deposit all on the same day (3/12/2025). The deposit is still showing in my bank feed and I am unable to match it.

  • March 13, 2025
  • 1 reply
  • 0 views

All data matches, no options for that transaction.

1 reply

R
Rea_M
March 13, 2025

Welcome back to the Community, userothfbiz! It's great to see you here! Matching transactions is a valuable practice for maintaining the accuracy of your financial data. I’m here to guide you through any troubleshooting you need, so you can categorize your information effectively.

 

QuickBooks shows matches with the same dollar amount and date, within 90 days before or 20 days after the entry date. Since all your data matches but hasn’t been recognized, you'll have to find the match manually. Here are the steps you can follow to complete the process:

 

  1. Go to Transactions and select Bank transactions.
  2. Choose the tile for your linked account.
  3. From the For Review tab, locate the entry and click it to expand the view. Then, hover to the Find other matches button. 
  4. In the Find other matches window, locate the invoice on the list.
  5. Hit Match. 

 

For a comprehensive guide on matching bank data in QuickBooks Online (QBO), please see this article: Confirm suggested matches for bank transactions.

 

However, if this matter continues, I suggest clearing your browser's cache to remove any outdated files. This step can significantly enhance your QuickBooks experience and boost overall system performance.

 

Moreover, I recommend reconciling your bank accounts regularly (every month). By doing this, you’ll ensure consistency with your monthly statements, which will help maintain accurate financial records.

 

Additionally, have you had a chance to explore our QuickBooks Live Expert Assisted team? They excel at simplifying revenue and financial management! I highly recommend checking out their services; they could greatly enhance your accounting experience.

 

With this information, you’re ready to confidently match entries in QBO. If there are any additional questions or further clarification about the process I provide, please don’t hesitate to click the Reply button. I'm here for you whenever you need assistance. Wishing you a wonderful day, userothfbiz!

U
userothfbizAuthor
March 14, 2025
First, my accounts are cleared regularly and reconciled monthly. I take offence that you would make the assumption that I would not do this.
I posed the question because the transaction does NOT show up as an option when I attempt to match manually. 
 
The customer was invoiced and they paid online; the invoice and deposit match, BUT the transaction is unable to be matched from the bank feed/transaction list. I attempted to find the match and it brought up other invoices for different customers/amounts, NOT THIS INVIOICE. How do I clear it from my Bank feed/match to the invoice?
Bryan_M
Bryan_M
March 14, 2025

It's good to have you back here, @userothfbiz. There are several reasons why the transaction doesn't reflect their matches, and I'll gladly share them with you.

 

These are the following causes why you're unable to find a match for your transaction:

 

  • The matching record has a different dollar amount due to fees or discounts.
  • You need to match to multiple records like multiple customer payments deposited as a group.
  • The matching record occurred over 90 days before, or over 20 days after the transaction date. 
  • It has been reconciled. In this case, you should Exclude the transaction because it can't be matched.

 

You can visit this article and go to the If you don't see a suggested match section for more information: Confirm suggested matches for bank transactions in QuickBooks Online.

 

If your transaction doesn't fall into those categories, I recommend contacting the QuickBooks Online (QBO) Live Support Team to further help you locate the root cause of your inability to find a match for the payment in your bank feeds.

 

You might want to automatically categorize your transaction once uploaded in QuickBooks in the future. Feel free to read this article to learn how: Set up bank rules to categorize online banking transactions in QuickBooks Online.

 

Let me know if you have additional questions about finding a match or your payment and invoice transactions. We'll be willing to lend a hand. Keep safe, and have a good day ahead.

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