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charlieb-permits
July 25, 2024
Question

I just noticed my app stopped tracking trips back in March, not usually a problem. Went to import Google trips and it wont import, keep getting an error. Not sure why.

  • July 25, 2024
  • 1 reply
  • 0 views
I keep getting an error when trying to import trips from Google.  I follow all of the directions given and nothing.  I have seen some responses to other posts with some troubleshooting, like using incognito mode in Chrome, and still nothing.  I am not going to go through over 4 months of trips to manually enter them one at a time, need help.  Thanks.

1 reply

J
jeanbiverly_
July 25, 2024

Hey there, @charlieb-permits. I appreciate the efforts you've made to import your trips from Google to QuickBooks Self-Employed (QBSE). Let me ensure you receive the support you need to complete your task.

 

Since the troubleshooting steps didn't work, I recommend contacting our support team for further investigation. They have the right tools and resources to assist you with this issue.

 

Here's how to reach them:

 

  1. Navigate to the Help (?) icon and choose Contact Us. If you're using the QBSE app, press the + button and select Ask QB Assistant.
  2. Type "talk to a human," then click Continue.
  3. Choose which way you want to connect with us.

 

 

Our live support is available Monday-Friday, 6 AM to 6 PM, and Saturday, 6 AM to 3 PM PT.

 

I'll also include this article for more detailed information on getting your trips from Google Timeline: Import Google Timeline trips into QuickBooks Self-Employed.

 

We want to make sure that you can smoothly transfer all of your trips and expenses to QBSE. Please let me know if you have any other questions or concerns. I'm just a reply away. Have a great day!

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