Skip to main content
F
fcole
November 1, 2022
Question

I linked my checking account to payrolly. I am not able to link the same account to the bank feeds. Can I link the same account to payroll and bank feeds?

  • November 1, 2022
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

katherinejoyceO
katherinejoyceO
November 1, 2022

Hi there, @fcole.

 

Yes, you can definitely connect your bank account in both QuickBooks payroll and the bank feeds. 

 

Did you receive any error messages when you tried it? Let me know so I can help you on how to fix it. 

 

In the meantime, you can troubleshoot your browser as our initial fix to ensure that no internet temporary files stored in there, which mostly causes the error. Here's how:

 

  • Google Chrome, press CTRL+ Shift+N
  • Mozilla Firefox: press CTRL+Shift+P
  • Internet Explorer: Press CTRL+Shift+P
  • Safari: press Command+Shift+N

 

Check if you can now link your account in QuickBooks banking page. If that works, start clearing the cache in your primary browser. Otherwise, use another supported, and updated browser.

 

For future reference, check out this link to learn more about connecting bank accounts in QuickBooks. It also includes links to fix specific download errors: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

Let me know if you need anything else or should you have more questions while connecting your bank account in the system. I'll be sure to help you out again.

F
fcoleAuthor
November 2, 2022

Thanks for getting back to me. I cleared the cache. I was able to connect a savings account from that bank but now that account is no longer connected. I am getting the following error. 

 

Sorry, an unexpected error has occurred. We could not fetch your accounts from your bank

B
BD51
June 6, 2023

Was there a solution? I have the exact issue. Thanks.

JenoP
JenoP
June 6, 2023

Hi there, BD51.

 

Can you tell us if you're getting an error when connecting your bank for Online Banking? Can you also tell us the name of the bank. We're asking these questions to make sure that we will give you the right steps to sort this out.

 

Please add a reply below to share more details. We look forward to it. 

B
BD51
June 6, 2023

I do not get an error.

 

What happens is when I use the link account button I am led to Wells Fargo sign in.

 

Wells Fargo screen indicates that I have already granted it access to three accounts.

 

However, the checking account, which is connected to payroll, does not show up in the manage connections of linked accounts, but my other two Wells Fargo accounts do. 

 

I also connected two other bank credit cards without issue. 

 

Thanks.

 

Terms & ConditionsAccessibility statement