I lost connection to citi about 6mo ago. now I get:Your new Citi® credit card registration process is incomplete. Please sign on to Citi to complete the registration.

Thank you for dropping by here in the Community space, mazens. Allow me to provide other steps to connect your credit card account successfully.

We can check if there's ongoing maintenance on the bank's end. You can sign in to their website or reach out to your associated bank to check if there are notifications or alerts regarding credit card connection.

In the meantime, let's check if it's a browser-related issue. We can begin by opening your account in a private browsing window and reconnecting your credit card, this will prevent the browser from utilizing any stored data. These are the keyboard shortcuts:

• Mozilla Firefox: CTRL + Shift + P
• Microsoft Edge: CTRL + Shift + N
• Google Chrome: CTRL + Shift + N
• Safari: Command + Shift + N

If you're able to link your Citi Bank credit card, then it's safe to say that it's being caused by your browser. Let's clear your regular browser's cache to refresh. There's no need to clear your browser's cookies:

• Firefox
• Microsoft Edge
• Google Chrome
• Safari for Mac

After clearing the cache, ensure to restart your browser.

If the issue persists, you may contact the Support Team for further investigation. They have the required tools to determine the underlying cause of the problem.

Moreover, this article can help you categorize your bank transactions by connecting your credit card account: Categorize transactions in QuickBooks Self-Employed.

If you need additional assistance with connecting your credit card account or have any QuickBooks-related queries, I'll be here to help. Take care.