I'm getting alert on banking screen saying "not connected to bank account" . I click reconnect and update continually spins.

Let's perform some steps to see if this is just triggered by your bank, or in QuickBooks Online (QBO), obrien2. 

There are a few reasons why you're getting banking errors in your account. Among these are:

• The bank recently made some changes with their security feature or connection.
• Log-in credentials set up in QBSE don't match with the online banking login.
• QBO is unable to connect to your bank's website.

Let's try checking on your bank websites if there's no problem on their end. If not, try connecting your bank through a private browser to avoid internet files that might be causing unexpected behavior within the system. You can use these keyboard shortcuts to open one: 

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

Then, try connecting your bank account again. If you're able to link your account without any prompts or errors, you can switch back to the main browser and clear the cache. You'll want to also alternatively use other supported browsers to link your account and manage your bank feeds. 

If the same thing happens, please contact our Customer Support Team to investigate what's causing this issue. In the meantime, just manually import your bank transactions using.CSV a file. You can manually upload transactions from your bank's website and upload them to QBO. 

Feel free to visit our Banking page for more insights about managing your bank feeds and reconciling accounts.

Tag me in your reply if you have any other follow-up questions or concerns about Online banking. Just reply to this thread and I'll get back to you. You have a good one.