I’m trying to deposit a mobile check. When I select the front of check to take a picture, it takes a photo and then I get a black screen and have to close the app

Hello there, simon. Let's perform some troubleshooting steps on your phone so you can proceed with depositing your check.

Since you're unable to deposit a check on your end, here are some quick steps to fix most app-related issues:

1. Change the Wifi data connection on your device to 4G (varies by device).
2. Close and restart the app.
3. Clear app data. To do this:
   a. Open your device Settings.
   b. Select Apps (varies by device).
   c. Choose the QuickBooks app from the list, then select Storage.
   d. Select clear data.
4. Power down and restart your device.
5. Uninstall and reinstall the app.

If the issue persists after doing the troubleshooting steps, I recommend contacting our customer support team. They have a tool that can access your account in a secure environment, isolate the problem, and assist you in resolving it.

Don't hesitate to leave a reply below if you have any other queries about the mobile check deposit feature of QuickBooks. Stay safe!