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March 11, 2024
Question

I'm trying to sync a transaction from RAMP (the monthly payment). but I get a message: "The account "1001 BofNH Checking" is not set in the Home Currency.

  • March 11, 2024
  • 2 replies
  • 0 views
My home currency is set to US dollars and all we do is in US dollars, so I don't know how to fix this.

2 replies

March 11, 2024

Hello there, kingscrosschurch.

 

Let's work together to resolve the issue and ensure that your transactions sync to QuickBooks seamlessly.

 

To begin, let's navigate to the Chart of Accounts and verify that the account is set to your home currency, which should be USD. Follow the steps outlined below to do so:

 

  1. Click on the Gear icon.
  2. Select Chart of accounts under Your company.
  3. Find the account you're looking for.
  4. Check the Currency column.

 

Once you have confirmed that the account is set to your home currency, I recommend that you reach out to your third-party service provider for further assistance. They can help you successfully sync your transactions to QuickBooks.

 

For more info on using the Multicurrency feature, please refer to this article: Set up and use Multicurrency in QuickBooks Online.

 

For future use, here's a guide on running reports to get an overview of your business' performance: Run reports in QuickBooks Online.

 

Keep in touch if you need any more assistance with currency and your accounts in QuickBooks Online. I've got your back. Have a good day.

March 11, 2024

Thank you for the response. Looking at the CoA, I have no currency column: https://s.grcwk.co/rRuBD6zD

March 14, 2024

Thank you for getting us back, Kings.

 

I understand that you've already contacted RAMP regarding this concern; however, to fully diagnose and address the persistent error despite your account being in USD currency., it is advisable to reach out to our support team for a thorough check and troubleshooting of your setup.

 

Here's How:

 

  1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
  2. Hit Contact Us.
  3. Enter a brief description of the issue in our Ask a Question (or tell us what's wrong) field.
  4. Choose Continue.
  5. Click We’ll contact you for a callback or Message Us to start an instant messaging session.

 

Furthermore, I've added this article for you to manage and learn more about setting up Multicurrency: Set up and use multi-currency in QuickBooks Online.

 

Don't hesitate to leave a reply message if you have further questions related to multi-currency. Have a great day!