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February 21, 2024
Question

I'm unable to change the payee in the bank register edit screen. All choices are greyed out with message "you can only record credit card payments in your home currency"

  • February 21, 2024
  • 1 reply
  • 0 views
I've already fixed the rule and I've checked my home currency and it's correct USD. It seems to be a technical issue.

1 reply

February 21, 2024

I understand the challenges you're facing when trying to update the payee information in your bank register, jmmodica. I'm here to share insights about this. 

 

Currently, we have an ongoing investigation into the error "You can only record credit card payments in your home currency". Rest assured that our engineers are doing their best to fix it as soon as possible.

 

I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved.

 

Here's how to reach them:

 

  1. Click the Help menu in the upper-right-hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Select Contact Support Team.
  4. Type again Talk to a human and click Contact Support Team.
  5. Choose a way to connect with us.

 

I've added this article to learn more about using Multicurrency in QBO: Set up and use Multicurrency. 

 

Thank you for your patience and understanding while we look into this further. If you have any further concerns, feel free to reach out. Have a great day