I'm unable to update Chase Credit Card balances with Update button. Other Chase accounts are fine. Is this really an issue with Chase?

Thank you for reaching out to us in the Community, 545585935.

I'd like to help you out in updating your bank.

To verify, did you encounter an error message after clicking the update? If not, please make sure to sign in to your bank’s website and check the following:

• Check your account for messages, notifications, or alerts.
• Look for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.
• Check your bank’s website for any announcements about new security requirements.

If everything looks good, we can perform some basic troubleshooting steps. This is to rule out any browser-related issue since it's only affecting a certain account. 

Sometimes, a corrupted file cache stored in your browser might be the reason why you're getting an unusual behavior in the Banking page.

Let's start by opening your QuickBooks Online account on a private browser or incognito. This mode will not save your browsing history.

Here are the keyboard shortcuts: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Next, go to Transactions > Banking and click the Update button. If you're able to update and new transactions are downloaded, we can go back to your regular browser and clear its cache. Clearing cache fixes certain problems, like loading or formatting issues on sites.

Finally, restart your browser to refresh the settings. Alternatively, try using a different supported browser.

For reference on the steps above, you can read this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

You can also check out this guide to help you match and categorize the new transactions: Categorize and match online bank transactions in QuickBooks Online.

Please keep me posted on how it goes after trying out the steps above. I'll be right here to help you out again. Take care and stay safe.