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October 12, 2023
Question

I'm using foreign currencies, and when I try to use Spreadsheet sync to update transactions, I get an Error - The currency and exchange.. But there's no column for rate?

  • October 12, 2023
  • 1 reply
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I'm using foreign currencies, and when I try to use Spreadsheet sync to update transactions, I get an Error - The currency and exchange rate are required for transaction in foreign currency. However there is no column to enter the exchange rate. Maybe you can't really use Spreadsheet sync to update foreign currency transactions.

1 reply

October 12, 2023

Thanks for becoming part of the Community, greg-yochim.

 

Since you're receiving a message informing that your currency and exchange rate are required for a transaction in a foreign currency, I'd recommend making sure the template you're working with is formatted properly and includes all of its required data.

 

When a template's open in Excel, you can edit it and add data to it. You mention that yours is missing a column for exchange rate. Since the message you're encountering advises you'll need a rate specified, you can add a new column to your spreadsheet.

 

Here's a video showing how it's done:

 

 

If you need additional assistance customizing a spreadsheet, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment and conduct further research with you.

 

They can be reached while you're signed in.

 

Here's how:

 

  1. Use the Help (?) icon.


     
  2. Click Contact Us.


     
  3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.


     
  4. Select Start messaging or Get a call.

 

Be sure to review their support hours so you'll know when agents are available.

 

I've also included a few detailed resources about working with Spreadsheet Sync and exchange rates which may come in handy moving forward:
 

 

I'll be here to help if there's any additional questions. Have a great Thursday!

October 14, 2023

I have been in contact with support and apparently this is a known issue, and is being worked on.

 

It seems like there should be a fairly easy solution. The exchange rate field just needs to be added to the data being passed to Spreadsheet Sync, since exchange rate is a field on every transaction involving foreign currencies.

April 2, 2024

Yep, I have the same problem. I want to post journal entries in foreign currency, but in the "Journal entry" template, there's no column to fill the exchange rate. Only column for "Currency" which we can select a foreign currency. How could it be that funny way with this template?