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June 21, 2024
Question

I’m wait a payment in review for a long time , but never change to deposited

  • June 21, 2024
  • 1 reply
  • 0 views
A customer did payme by cred card and the cash still in review for a long time

1 reply

June 21, 2024

Let me share some information about why your customer payment is under review in QuickBooks Online, Diego.
 
When you open a new QuickBooks Payments account, we usually deposit your first payment within (5) business days while we set up your Merchant account. The initial deposit might take a bit longer, but once everything is set up correctly, we'll deposit customer payments more quickly.
 
Additionally, deposit speeds vary depending on the product you're using and the payment type.

 

You can check your current deposit speed from your QuickBooks Online account.

 

  1. Go to Settings and select Account and settings.
  2. Choose the Payments tab.
  3. Review the Deposit Speed section.

 

Check out this article to learn more about deposit speed: Find out when QuickBooks Payments deposits customer payments.

 

Furthermore, I'm sharing these resources when processing online payments from your customers for reference:

 

 

I'm happy to help again if you have further questions about deposits or other concerns.