Skip to main content
February 26, 2023
Question

I need assistance with resolving differenced between BQ Bank Records and my Bank records QB is overstated due to cash sale processed by Shopify and cash deposited.

  • February 26, 2023
  • 1 reply
  • 0 views
QB processed the transactions as cash received and sales made.  the actual cash was deposited in my bank a/c which was also fed into QB Bank overstating the QB Bank records

1 reply

February 26, 2023

Welcome to the QuickBooks Community, @userelizarayjewelry

 

I'm here to help you out with your concern about the bank balance differences in QuickBooks Online (QBO).

 

Since you've linked your bank account to your QBO account and linked your Shopify program to QBO, there's a chance that a duplicate transaction has been added to your bank feeds. Thus, you'll want to make sure you're only categorizing a single transaction, whether it's the transaction from the bank or the transaction from Shopify.

 

To sort this out, you can review the transactions you've added to QuickBooks by opening your account register and comparing them to your bank statements. Here's how:

 

  1. Go to the Accounting menu, and then choose Chart of Accounts.
  2. Choose the account in question, and then click View register from the Action column.

 

If you notice that duplicate transactions have been added incorrectly, then you can simply go to your bank feeds and exclude them.

 

Furthermore, to avoid getting duplicate transactions moving forward, you can check out this article to learn more about how you can match your transactions to existing transactions: Categorize and match online bank transactions in QuickBooks Online.

 

Please know that you're always welcome to post a reply in this thread if you have any other questions about your QBO account. I'll be here, ready to assist you. Have a great day!