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June 17, 2021
Question

I need help my quick books on line is is double enertering invoices and deposits

  • June 17, 2021
  • 1 reply
  • 0 views

my profit

a and loss report enters my deposits and invoices so my sales figure is incorrect

 

1 reply

June 17, 2021

Let me guide you on what to do, @patty33.

 

We have to link the deposit and the invoice for the system to recognize the deposit as your customer's payment. Then,  let's change the deposit account to Accounts Receivable. 

 

First, let's delete the payment so it will leave the invoice open. Once done, here's how to record the deposit:

 

  1. Select Customers from the Sales tab.
  2. Choose your Customer.
  3. Go to the Transaction List tab.
  4. Select the deposit, and then select accounts receivable in the ACCOUNT field.
  5. Enter the amount.
  6. Hit Save and close.
  7. Hit Yes.

Then, we'll have to link the deposit and the invoice:

 

  1. Click on +New. Then, select Receive Payment.
  2. Choose your customer.
  3. Select the Outstanding Transactions and the Credits.
  4. Hit Save and close.

Alright, you're now good to reconcile the account. Please feel free to review this article for more information: Reconcile an account in QuickBooks Online.

 

Let me know if you have further questions. Have a great day!