I only use desktop. Was briefly talked into online version...hate it! called immediately and canceled. they said they would credit my card and they have not.

I hear your sentiments, @sheadie. I’ll make sure this concern will gets settled.

Any subscription charges, including refund requests, are handled by our QuickBooks Online support. I suggest contacting them so they can review the debited amounts and can process a refund for you.

Here’s how:

1. Log in to your QuickBooks Online account.
2. Select the Help (?) menu.
3. In the Assistant window, type in “Talk to a human” in the field.
4. Enter “Subscription refund,” then go to the Contact option.
5. Choose a way to connect with us:
   • Start a chat with a support expert
   • Get a callback from the next available expert

You can read this article to learn the timeline for a refund: Request a refund for your QuickBooks product.

Don’t hold back to drop a comment below if you have any other questions or concerns besides the QuickBooks subscription. I’ll be here to help. Keep safe!