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DessertDiva
May 10, 2021
Question

I opened up a QB Cash acct for the instant deposit feature. It worked twice and now has stopped. Anybody else having problems with instant deposit?

  • May 10, 2021
  • 1 reply
  • 0 views
I've called customer support three times and nobody helps me. I get different answers, different solutions, or I'm simply left on hold for nearly 90 minutes with a random "we're still working on this, sorry it's taking so long" every so often. Today's customer service rep just muted himself and simply stopped responding.

1 reply

LieraMarie_A
LieraMarie_A
May 10, 2021

This isn't the experience that we want you to have with our representatives, @DessertDiva

Thank you for reaching out to the Community for help with instant deposits. There are a couple possible reasons that invoices wouldn't be available for instant deposits.

 

  • Some customer payments aren't eligible for instant deposits. Even if you schedule instant deposits, some transactions are still deposited at standard speed. Ineligible payments aren't included as part of your available balance.

 

  • It's after 3 PM PT. After 3 PM PT, your available balance is batched and deposited at the standard speed. You'll need to wait until you process new customer payments to get an instant deposit.

 

For additional information about instant deposits, check out this article: Get help with instant deposits 

Please feel free to reach out with any additional questions about deposits or anything else. We're happy to help anytime!

 

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DessertDivaAuthor
May 11, 2021

Thank you for your reply. I've reached out to the Payment Support team 3 times now before asking the Community. Three times now I've been given different answers, different solutions, or no solutions at all. Today I was on a 90-minute phone call with support and was on a muted-hold for probably 90% of that call. The rep  would be silent for minutes upon minutes and then pop back in saying "sorry this is taking so long, thanks for holding, we're still researching this" and then after yet another long silence, I asked repeatedly, "Hello? Are you still there?" and received zero answer. So I just hung up. It felt as if he had me on this weird muted-hold to see how long I'd wait for them to research an issue they have no intention of answering for me. The Payments Support team isn't helping me at all. I get form-letter responses, "read this article" responses or I'm just plain ignored or told to leave feedback through the Feedback link. This is super frustrating!

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