I received a bulk payment and one was returned after reconciliation. How do I fix this?

Hello there, agewithgrace1.

Let's undo your previous reconciliation to keep your record in order. I'm here to make the process as smooth as possible for you.

Small adjustments can throw off balance in your account. You can only unreconcile one transaction at a time to lessen the impact. 

Here's how:

1. Head to the Accounting menu on the left panel and choose Charts of accounts.
2. In the Chart of Accounts screen, select the bank account where you recorded the payments and click View register.
3. This action will bring up the list of transactions recorded in the account.
4. From there, look for the payment you're working on. You'll see "R" in the checkmark ✔ column (reconciled).
5. Choose the entry to expand the view and click the box repeatedly to change the status from "R" to "C".
6. Tap the Save button to save the changes.

Here's an article that covers everything you need to know about the process: Undo or remove transactions from reconciliations in QuickBooks Online.

After completing these steps, the accounts should be balanced. You may want to consult with an accountant for further assistance. They can provide other options or suggestions on how to handle the situation properly or undo the entire reconciliation for you. 

Furthermore, these resources include solutions for dealing with reconciliation discrepancies and reconciling your account:

• Fix issues the first time you reconcile an account
• Fix issues at the end of a reconciliation
• Fix issues for accounts you've reconciled in the past
• Reconcile an account in QuickBooks Online

Feel free to visit the Community again if you require further information about reconciling your account or other QuickBooks-related concerns. I'm always ready to help you. Have a great weekend.