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February 27, 2021
Question

I received a payment, and had to apply it for deposit, for some reason. Now, it acts like it's deposited, but it isn't. When I got to payment info, says unapplied

  • February 27, 2021
  • 1 reply
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1 reply

Adrian_A
February 28, 2021

You may have turned on the Automatically apply credits option, usertravishawk.

 

We can verify this by going to the Account and settings page. Let me guide you how:

 

  1. From the Gear icon, select Account and settings.
  2. Go to the Automation section.
  3. Turn off the Automatically apply credits button.
  4. Click Save and then Done.

 

I've also added this reference for more information in applying deposit as an invoice payment: How to link a deposit to an invoice.

 

I'm just a post-away if there's anything that I can help. Stay safe!