I received a payment but it never deposited into my account

Thank you for posting here in the Community, @colorberryfarm. I’ll be glad to assist you in sorting this issue about payment deposits in QuickBooks Self-Employed.

When your QBSE account is connected to QuickBooks Payments, the deposit speed depends on the type of payments you process and how long you have been with the service. 

Once an invoice is paid, its status will automatically change to Paid [date]. To check, let's go to the Invoices page in QBSE. Here's how:

1. Log into your QBSE account.
2. Go to the Invoices menu.
3. Find the invoice.
4. Check its status under the Status column.

We can check your deposit speed in the Merchant Service Center. From there, you can review all your transactions and their status. Let me guide you on how: 

1. From the homepage, select Activities & Reports and then Deposits or Transactions.
2. Select the date range in the Dates field.
3. Select Search.

From there, you can search and see all the details of deposits, fees, individual payments, etc.

However, I'd still recommend contacting our QuickBooks Merchant Services support. They can further investigate this matter for you.

Check out these handy articles for more details about how QB Payments handles your deposits and funds:

• Why are my funds on hold?
• What are the fees for QuickBooks Payments?
• Find out when QuickBooks Payments deposits customer payments

Once you’re all set, you can now review and categorize your transactions accordingly. To learn more about it, you can check out this article: Categorize transactions in QuickBooks Self-Employed.

If you have any other questions about invoices and payment deposits, please feel free to leave a comment below. I'll get back here as soon as I can to help you again. Thanks for dropping by, wishing you a good one!