I 'received' a payment on invoice, but it is not showing up in my bank deposits. The date & account selected are correct, but I can't print a deposit slip. Any ideas?

Hello, @faith@justfloors.

I'm here to share information about managing invoice payments and printing deposit slips in QuickBooks Online (QBO).

In QBO, you can print a deposit slip, provided you have:

• Created a deposit transaction from the Bank Deposit window.
• Specified Undeposited Funds as the account when receiving payment against an invoice or when creating a sales receipt

Based on the information you've shared, it's possible that you haven't chosen the Undeposited Funds account when receiving the payment for the invoice in question. In this case, you need to changed it to Undeposited Funds account.

Here's how to do it:

1. In QBO, go to the Accounting and choose Chart of Accounts.
2. Locate the account where the payment was posted.
3. Under the ACTION column, click the drop-down and click Run report. 
4. Select the payment. 
5. On the Receive Payment page, click the drop-down under Deposit to. 
6. Choose Undeposited Funds account.
7. Hit Save and close.

Once done, you can now proceed with printing the deposit slip. You can refer to this article for the detailed steps on how to do it: Set up and print deposit slips.

For more information about managing invoice payment and bank deposits, consider checking out these articles:

• Record invoice payments in QuickBooks Online.
• Record and make bank deposits in QuickBooks Online.

For more tips and other resources you can use in the future, I recommend visiting our website: Self-help articles.

Please let me know if you have additional questions about this or anything else. I'm more than happy to answer them. Keep safe.