I received an email saying payment was received 2 days ago but it is still not showing up in my bank account. Just set up and never used before.

Welcome to the Community space, stg2966-gmail-co.

I can share information about when payment will appear in your bank account.

QuickBooks payments deposit the money within 1-2 business days. This may up to 5 days during the first month while we set everything up. No worries, an email notification will be sent once everything is all in order. You can check the status of processed payments in the Merchant Service Center. I'll show you how.

1. Sign in to the Merchant Service Center.
2. From the homepage, select Activities & Reports.
3. Click Deposits.
4. Choose the date range in the Dates field.
5. Select Search.

You will see Withheld or Batch Deposit Returned status if there's an issue with the customer payment. Just click the drop-down arrow under the Fee column to view the details.

For your reference, you can review this resource for more info: Find out when QuickBooks Payments deposits customer payments.

Adding this handy material once your payment is downloaded in your QuickBooks Self-Employed(QBSE) account for more insight: Categorize transactions in QuickBooks Self-Employed. This includes information about income and expense categories in QBSE.

Let me know if you have further questions about your customer payments. The Community and I will always here to back you up. Take good care!​​​​​​