I uploaded a qbo file to the wrong bank account, categorized some before I realized it was the wrong A/C, then excluded/deleted the rest. How do I fix the bank balance?

Hello, info-themiamigro. 

Thank you for reaching out to the Community. You'll want to undo the transactions and delete them to fix the balance. Also, you can undo the transactions by batch to deleting everything. I'll share with you the steps:

1. Click Banking, then go to the Banking tab.
2. Select the bank account.
3. Go to the Reviewed tab.
4. Tap the transactions you want to undo, then click Undo.

These transactions will go back to the For Review tab. Just follow the steps on how to exclude and delete them.  

Here's how:

1. Go to the Banking page.
2. Under the For Review tab, select all transactions.
3. Click on Batch actions.
4. Select Exclude Selected.
5. Go to the Excluded tab.
6. Select all transactions and click on Batch actions.
7. Tap Delete.

Once done, you can import these transactions using the WebConnect or Excel CSV files to the correct bank account.  

Get back to this thread if you have more questions. We're here to fill you in. Stay safe!

I had already done those steps, and the Bank Balance is wrong. The Quickbook balance for both the old closed account shows $0, which is correct, and the current Bank Account balance shows the correct QB balance also, but both accounts show the wrong Bank Account balance on the Banking Dashboard. Both bank accounts are reconciled and they match. There must be some transactions that are "hanging" in the background that are still affecting the bank balance totals.

This was supposed to be escalated to the next tier of support, but I have not received an update.

Please advise.