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February 5, 2021
Question

I use to get the bank deposit page that allowed me to enter who the money came from and the amount. Now it goes to a page with tags, memo, and attachments. What's up?

  • February 5, 2021
  • 1 reply
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1 reply

February 5, 2021

I want to ensure this is taken care of, @thedaddynator.

 

Usually, this error occurs when there's too much cache in your browser. To fix this, let's perform some troubleshooting steps. Let's start by accessing your QuickBooks (QBO) account using a private browser. The following are the shortcut keys you can use:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

Once done, open the bank deposit page again. If this works, let's clear the cache and cookies of your browser. If not, you can use another supported browser. Possible that your current browser may have a temporary issue with QuickBooks.

 

I've added this link about recording bank deposits in QBO: Record and make bank deposits.

 

Also, I encourage checking our Help articles page to learn some tips and tricks in managing your QBO account. From there, you can read great articles that can guide you through the steps by steps process.

 

Feel free to drop a comment below if you have other questions. I'm always happy to help. Take care!