I used to be able to import invoices. Now when I go to settings/import data/invoices a message pops up and I don't get the prompts to import

Thank you for bringing this to our attention, sonya.

We received reported issues from other customers about being unable to import invoices in QuickBooks Online (QBO). With this, our product engineers are already investigating this matter and diligently working on a fix to seamlessly get you back to business.

To ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-78970. To reach them, you can follow the steps below:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chat box, select Talk to a human and or tap the Contact Us button at the bottom.
4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
5. From there, choose a way to connect with us; either to Chat with us, get a Callback, or call our support line directly by getting our Phone number.

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedules and hours: QuickBooks Online Support.

We appreciate your patience while we're working on this one. Stay safe!