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rodrigo1
Dec 11, 2018 2:50 AM UTC
Solved

I used to to Loan Manager. But this function disappeared.

  1. I used to go on Banking menu e clicking on Loan Manager. I dont know what happened Loan Manager dont appear on Banking Menu.


What happened

PreciousB
PreciousBAnswer
Dec 11, 2018 2:50 AM UTC

Hello rodrigo,

I'd be pleased to help you re-enable the Loan Manager in your QuickBooks Desktop.

Did you recently upgrade to a new version of QuickBooks Desktop or restore a backup copy? If so, this is one of the reasons why the Loan Manager is missing.

Here's an article that will help you re-enable the Loan Manager in QuickBooks Desktop:

Loan Manager is missing after upgrading QuickBooks Desktop

I look forward to hearing from you soon. Let me know if you need further help, I'll be around.

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19 replies

PreciousB
PreciousBAnswer
Dec 11, 2018 2:50 AM UTC

Hello rodrigo,

I'd be pleased to help you re-enable the Loan Manager in your QuickBooks Desktop.

Did you recently upgrade to a new version of QuickBooks Desktop or restore a backup copy? If so, this is one of the reasons why the Loan Manager is missing.

Here's an article that will help you re-enable the Loan Manager in QuickBooks Desktop:

Loan Manager is missing after upgrading QuickBooks Desktop

I look forward to hearing from you soon. Let me know if you need further help, I'll be around.

tcimaglia
Jan 8, 2019 11:10 PM UTC

I upgraded from Quickbooks Pro 2016 to Desktop for Mac 2019.  I don't see loan manager? Any help would be great.  Thanks!

HoneyLynn_G
HoneyLynn_G
Jan 9, 2019 1:43 AM UTC

Hi there, @tcimaglia.

 

Welcome to the Community. I can help you see the Loan Manager feature on your QuickBooks for Mac 2019.

 

First, you will have to reboot your computer. This is necessary for the update to properly sync with your QuickBooks and Internet Explorer.

 

After that, run the Reboot.bat: 

  1. Right-click the QuickBooks Desktop icon on your desktop.
  2. Select Properties.
  3. Select Open file location.
  4. Right-click the reboot.bat file.
  5. Choose Run as Administrator.
  6. Wait until the reboot.bat file utility is complete.

Finally, open your QuickBooks and use the Loan Manager feature. 

 

If you need more steps to perform, you can use this article as your reference: Loan Manager or Cash Flow Projector is missing after upgrading QuickBooks Desktop.

 

Keep me posted if you're able to see the loan manager or if you have other questions. I'm always here to help you more. Have a good one.

MaryLurleenM
MaryLurleenM
Feb 9, 2020 12:27 AM UTC

You can upgrade to QuickBooks 2020, KrisMatty.

 

QB 2016 is no longer supported and this might be one of the reason why you're unable to see the Loan Manager feature.

 

You’ll need to create a backup file to make sure that the data will be saved before upgrading. Here's how:

  1. Go to the File menu, pick Back Up Company, and then choose to Create Local Backup.
  2. Locate Local Backup.
  3. Push Options.
  4. In the Tell us where to save your backup copies field, hit Browse and select the location in which to save the backup copy.
  5. Select OK.
  6. In the Create Backup window, specify whether to back up automatically, and view Options to set options for automatic backups.
  7. Find New to set a backup schedule in the Schedule Backups dialog.
  8. Click Finish.

Follow the detailed steps on this article to upgrade your company file: Upgrade your company files after switching to a new version of QuickBooks Desktop.

 

If the Loan Manager is still missing after the upgrade, check this article on how to resolve it: Loan Manager or Cash Flow Projector is missing after upgrading QuickBooks Desktop.

 

Here are additional articles you can read for reference:

Stay in touch with me if you need more help.

pdperry
Feb 10, 2020 7:07 PM UTC

Like many, my Loan Manager disappeared in QB2017Pro. After trying every repair option provided, and spending three hours with QB support, I was told that there's no answer.

It's gone and Intuit support knows not where...

So I tried upgrading to QB2020 Pro. 

On the laptop, still no Loan Manager.

On the desktop; Hey, there's Loan Manager!

That was on Friday...

Today, Monday, giddy to re-enter all my loan info: IT'S GONE AGAIN.

Intuit SUpoort: YOU'VE GOT A PROBLEM!

MarsStephanieL
MarsStephanieL
Feb 10, 2020 8:24 PM UTC

Hello there, pdperry.

 

To see the Loan Manager, the platform should be up-to-date. Also, there are system requirements for QuickBooks Desktop to run smoothly.

 

You can check this outQuickBooks Desktop system requirements.

 

Let me know if you have further concerns. I’ll be here to help you out. Take care.

Wesmon
Jun 5, 2020 5:40 PM UTC

If you lost your loans AND none of the above worked AND your QB company file has a different name after the upgrade here is a solution.

 

  1. Get a binary editor such as HHD free fex editor neo.
  2. Determine your new company file name and your old company file name.   I'll use CFOLD and CFNEW here.
  3. Make a backup copy of CFNEW.LMR (copy it somewhere else)
  4. Using the binary editor open the  CFNEW.LMR file.  I'm guessing you'll see a filename a the top and lots of zero's or empty space.  That means the data is gone and we need to restore it.
  5. Close CFNEW.LMR
  6. Open CFOLD.LMR
  7. At the top you'll see a file name like CFOLD.QBW 
  8. Using the binary editor, change CFOLD.QBW to CFNEW.QBW by just typing it.
  9. Save the file as CFNEW.LMR
  10. Restart Quickbooks

 

Summary:

During the upgrade and creating a new file the loan data, which is stored in the .LMR file does not get carried over.   You can't just rename the .LMR file because it checks the company file name in the .LMR file.  If it doesn't match you'll get an error.

 

 

 

FlorindaS1
May 11, 2023 11:51 PM UTC

I'm having the same problem. I've tried the steps below and also calling in and no help. I have Desktop Pro 2020 and cannot access Loan Manager. I have also tried Quickbooks Tool Hub as well.

 

AbegailS_
May 12, 2023 2:05 AM UTC

Hi there, Florinda. I see the urgency of getting the issue resolved. 

 

Thank you for sharing the results after following the suggestions above. Since all the troubleshooting steps didn't work, I recommend contacting our QuickBooks Support Team. I know you already called them, but only they have the tools to investigate this further and provide additional troubleshooting steps. They can also create an investigation ticket if other users are experiencing the same. To reach them, please follow the steps below:

 

  1. Go to the Help icon and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Write your concerns in the description box, then select Continue.
  4. Select which one of the support options you'd like to use.

 

You can also check out this article for another way of contacting our support team and its support hours: QuickBooks Desktop Support.

 

Feel free to comment below with questions or concerns besides the Loan Manager issue. The Community team is always here to help you out. Keep safe

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