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mathewvainner
January 2, 2023
Question

I've had a case with quickbooks for over 2 weeks now regarding my ein being wrong, I got it resolved and uploaded but they still haven't reviewed or contacted me..

  • January 2, 2023
  • 1 reply
  • 0 views
Have called every single day to get a status since I've uploaded on Dec 22, and it still shows being reviewed. Nobody has called or emailed I have had to do it every single day. My account is locked and quickbooks is not releasing funds into my checking account. I have done everything needed to correct the issues and they aren't even reviewing it...

1 reply

S
SarahannC
January 2, 2023

Hello mathewvainner, I appreciate you for posting your concern here.

 

I understand how important to review the correct EIN you've uploaded in the past few days. I see you've been waiting for the response and email from our Support Team.

 

At this time, I'd suggest contacting them again during their available hours to make sure you'll get in touch with one of our specialists. They'll review your account in a secure environment and funds from your account.

 

To contact us, we can follow the steps below.

 

  1. Within your QBO account, go to Help in the upper-right corner.
  2. In the Search tab, click Contact us.
  3. Enter a brief description of your concern.
  4. Click Continue.

 

Below are the lists of our Support hours:

 

  • Plus,Essentials, Simple Start- (M-F 6 AM to 6 PM PT) and (Saturday 6 AM to 3 PM PT).
  • Advanced - any time, any day

 

You can also visit this article and get our contact details. This is the other way around to contact us outside QuickBooks Online company: QuickBooks Online Support.

 

Know that you can always post in the Community if you have other questions, especially about managing your QuickBooks account. Bye for now, and stay safe.

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