Question

I was just overcharged by QB- for The processing fee for next-day ACH deposits is 1% (max $10) . Why was I charged $19 for a $1965.00 ACH deposit???

Forum|Forum|5 years ago
April 30, 2021
5 replies
0 views

04/29/2021 Electronic Deposit Intuit Pymt Soln $1,965.00 04/29/2021 Electronic Withdrawal Intuit Pymt Soln $19.00

QuickBooks Online

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

I'm just a few clicks away if there's anything else you need. Have a good one!

M

mckinnon-mAuthor

This has nothing to do with payroll. I don't even use QB for payroll- THANK GOD- after this ridiculousness of trying to speak to someone!!!

QB charged me $19 for a $1900.00 ACH payment to our bank account for a customer payment. It was not to exceed $10.00. Why were we charged $19???

BettyJaneB

I appreciate the clarification that you gave, @mckinnon-m.

Let me provide some insights regarding the payment processing in QuickBooks Online.

When processing payments in QBO, it has corresponding charge per transaction. Fees may vary depending on the transaction made.

Know that fees are subject to change. Always refer to the QuickBooks Payments website for the most up-to-date info.

However, to verify the reason behind the charge that you received, I recommend reaching out to our QuickBooks Payments Team. They have the tools to access your account and provide details about the fees.

To do that:

Click on Help at the top menu bar.
Hit on the Contact Us button.
Enter a brief description of the issue in the What can we help you with? box.
Press on Let's talk.
Select on Get a callback.
Key in your contact details, then tap on Confirm my call.

To add up, you can always check out this reference to learn more about the processing fees: Credit Card Processing Fees & Rates Explained.

Keep me posted if you have any other concerns. I'd be pleased to help.

R

RangerHI

I just noticed that I was overcharged as well. I didn't want to pay for the expedited transfer in the first place, but wasn't given a chance. Now Quickbooks just takes whatever it wants from my account freely and over the $10 max... They are essentially stealing from me. I am about to find new bookkeeping software. This is unacceptable for a $40 per month service. I have reached out them four different times about this extra fee and they will not call back, pick up the phone or respond to six emails I have sent. I do not think they care.

Fiat Lux - ASIA

@RangerHI wrote:
I am about to find new bookkeeping software.

@RangerHI

Many options in the market to explore. Contact us to purchase a 3rd party conversion service.

M

muenstermann

I am starting to get some new weekly fee of $10 with no explanation of what it is for from qbo. Some new transaction fee on top of the numerous other transaction fees. It is getting worse than dealing with government. It is making NetSuite look far more promising at the moment.

Fiat Lux - ASIA

@muenstermann wrote:
It is making NetSuite look far more promising at the moment.

@muenstermann

How is it more promising? Do they offer ACH payment for free? Afaik, you still need an additional app to do so.

P

palante_coop

We are also being overcharged beyond the scope of QBO's new ACH 'policy'. Trying to get a hold of customer service to discuss the matter is impossible. Was extremely unhappy to learn that QBO no longer offers the free 5-7 ACH transfers, and will no longer offer that payment method as an option to our customers that have not signed up for it yet, but was enraged to learn that not only was the $10 cap not applying, but that we are being charged something closer to 2% per transaction. We'll switch to promoting bill.com to our customers for all ACH transactions asap.