I was recently paid by a client and received funds two days ago. It says the funds were “deposited,” but nothing is showing in my bank or Quick Books cash.

Thanks for dropping by the Community today, ladybrie-gmail-c.

Let me provide some information about the funding time for customer payments.

For new merchant users, we'll deposit your first set of payments within 5 business days. These early deposits take a while as we set up your account.

After setting up everything, the funds are deposited into your account based faster. For credit card transactions, it will take 2-3 business days. While 5 business days for ACH payments.

Here’s an article that provides more insights into this process: Find out when QuickBooks Payments deposits customer payments. It includes instructions on how to check the status of the funds for each customer. You’ll also learn about deposit schedules for your product.

I’m adding a link that tackles how QuickBooks Payments deposits work. Tap here to view the article. From there, you’ll see answers to frequently asked questions about the feature.

Leave a comment below if you still need assistance with payments and other customer-related concerns. Please know I’m always ready to lend a helping hand. Have a great weekend ahead.