If on the quickbooks cash account your refunded money but never see the refund reflect back in your transactions or balance how do we get this resolved?

I'm here to ensure the amount will reflect in your balance, Daniela1423.

Before proceeding, is the Cash app added as an external bank account? If so, let's manually update it. This way, we'll get the latest available data.

Here's how:

1. Click Banking on the left panel.
2. Select the account from Bank and Credit Cards drop-down menu.
3. Click the Update button.
   

If the amount is still missing, I'd suggest contacting our QuickBooks Support Team. They're also equipped with tools to determine the main cause of this.

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

Additionally, I've added these articles that'll help you stay informed about the QuickBooks Cash account:

• Use your QuickBooks Cash Account
• Learn More About QuickBooks Cash Accounts and the Cash Flow Menu

I'm just a post away if you need anything else, Daniela1423. It's always a pleasure to help you achieve your goals. Take care and have a nice day!